A CEO PERSPECTIVE: Armando Huerta and i-Tech Support Leverage the Evergreen Network

i-Tech Support, headquartered in Ocoee, FL, is a dynamic player in the IT Managed Service Provider (MSP) and Enterprise Resource Planning (ERP) sectors. Founded by Daniel Stockman and Mike Augello, the company has carved out a niche in delivering comprehensive IT solutions to businesses of all sizes. In December 2023, Armando Huerta, with a background in oil and gas and experience at Deloitte, joined i-Tech Support as the CEO. His journey with Evergreen began earlier when he was recruited as an executive in residence, a role that set the stage for his future leadership at i-Tech.

Armando’s entry into i-Tech coincided with a critical juncture for the company. The acquisition of i-Tech by Evergreen provided a unique opportunity for growth, but it also presented challenges, particularly in unifying the MSP and ERP sides of the business, which had previously operated with little overlap. Armando was initially brought in as the Vice President of Growth with the intent to lead the ERP practice. However, following the retirement of i-Tech’s founders, Armando quickly found himself stepping into the CEO role.

This leadership transition was marked by Armando’s strategic vision to unify the MSP and ERP divisions, maximizing opportunities across both sectors. A significant part of this strategy involved leveraging the vast resources and expertise within the Evergreen community.

From the outset, Armando recognized the value of the Evergreen network. “I was very intentional about being curious and building real relationships,” he explains. Armando’s approach was proactive; he reached out to other leaders within the Evergreen portfolio to seek advice, share insights, and tap into collective knowledge. This collaborative spirit not only helped him navigate the complexities of his new role but also provided practical solutions to operational challenges.

One of the most tangible benefits of being part of the Evergreen community was the operational savings achieved through collective vendor negotiations. “We all use similar vendors, but now we have economies of scale, which allowed us to unlock initial OpEx savings very quickly,” Armando notes. Additionally, the ability to collaborate on technical issues, share best practices, and even support each other’s clients geographically has been invaluable.

Armando also played an active role in giving back to the community. He proposed initiatives such as peer-to-peer engagement for lower-level executives (e.g., VPs focused on sales, operations) to lead to more organic knowledge sharing and collaboration across companies. His contributions have helped to elevate the entire network, reinforcing the idea that a rising tide lifts all boats.

The partnership with Evergreen has positioned i-Tech Support for continued growth. By integrating the MSP and ERP practices more effectively, i-Tech has been able to expand its service offerings and strengthen its market position. The support from Evergreen has also allowed Armando to focus on long-term strategies, such as enhancing the company’s cybersecurity protocols and exploring new market opportunities.

Armando is optimistic about the future, but he remains focused on the challenges ahead. “If I can make budget where we’re at today, I wouldn’t have believed it six months ago,” he says. However, he also acknowledges that there is still work to be done to meet i-Tech’s ambitious goals.

ntinued to grow. As the Pine community has expanded, the AVT team has continued to partner with peer companies on best practices, sharing sales opportunities and soliciting feedback on new business initiatives.

For Armando Huerta, joining i-Tech Support under the Evergreen umbrella has been a journey of learning, growth, and community engagement. His ability to tap into the Evergreen network has been instrumental in driving i-Tech’s success and navigating the complexities of leadership in a rapidly evolving industry. As i-Tech Support continues to grow, the lessons learned, and relationships built within the Evergreen community will remain central to its ongoing success.